Information Technology - Support Contacts

Caddo Public Schools
1961 Midway Avenue
Shreveport, Louisiana 71108

Help Desk
Call: 603-6416

Contact the Help Desk for request - including Outlook email, password resets, unblock webpages, OnBase document imaging, Sungard, etc.

 View 3270 Change Password Instructions

View Wireless Classroom Phone instructions

View Telephone Voicemail Instructions

Support Service Section click here

 

JPAMS

Steve Adams ( sadams@caddo.k12.la.us )
603-6391

JPAMS training - see remaining training schedule in handout

Instructions to Access JPAMS

Parent Portal Instructions - The Student Progress Center

The Student Progress Center - is a website designed to help parents
and guardians monitor the progress of their child

Student Progress Center Instructions

If you have not yet submitted your school level JPAMS support person, please provide this information to Steve Adams promptly. We will team with this person to make the JPAMS system most effective for your school.

 

 

PC computer repair and network technical support

Dracy Peters ( dpeters@caddo.k12.la.us )
603-6297

This includes phone request, wireless issues, salvaging and disposal of old PCs.

All schools have a Point of Contact (POC) that has been trained on how to enter computer repair work orders using WITS. The IT computer technician assigned to your school works closely with your designated POC on prioritizing work request and identifying needed computer resources.

If you need to update or change your POC designee, please contact Dracy.

The WITS system can be accessed as follows:

Logon to http://wits.caddo.k12.la.us/network/

  • User = Groupwise Username
  • Password = first name all CAPITAL LETTERS
  • Click "Add Work Order" and enter all pertinent information, related to the issue you are having
  • Click "Submit Work Order"

Wiring (phone/data drops) requests:

Click here for CPSB Data & Telephone Order Service Request form

BEFORE you move offices or computer labs, be sure that the new location has existing phone and data outlets.

IT department does not have the funds to add, change or move phone/data drops.

For assistance obtaining a quote from a contractor to add phone/data outlets on your campus, you may contact:

Alex Xifos ( axifos@caddo.k12.la.us)
603-6412